DELIVERY & RETURN

 

DELIVERY

YOUR ORDER WILL BE DELIVERED TO YOUR HOME WITHIN 3 WORKING DAYS AFTER YOUR PAYMENT HAS BEEN PROCESSED. PLEASE ALLOW 1 TO 5 WORKING DAYS OF PROCESSING TIME FOR ADVANCE PAYMENTS. AS SOON AS YOUR PAYMENT HAS BEEN RECEIVED, YOU WILL BE NOTIFIED BY EMAIL AND YOUR ORDER WILL BE DELIVERED WITHIN THE 3 WORKING DAYS. WITH EVERY PRODUCT YOU WILL FIND THE REAL-TIME STOCK STATUS FROM OUR WAREHOUSE. IF A PRODUCT IS TEMPORARILY OUT OF STOCK, PLEASE LEAVE YOUR EMAIL ADDRESS ON THE PRODUCT PAGE. YOU WILL THEN AUTOMATICALLY RECEIVE AN EMAIL ALERT AS SOON AS THE PRODUCT IS BACK IN STOCK. THERE IS NO SHIPPING CHARGE FOR ITEMS ORDERED AT HEARTMIND. ALL MENTIONED PRICES ARE INCLUSIVE OF VAT. PLEASE DO TAKE INTO ACCOUNT THAT THERE IS AN EXTRA CHARGE FOR COD PAYMENTS. THERE ARE NO EXTRA FEES FOR PAYMENTS VIA BANCONTACT/MISTERCASH, MAESTRO, CREDIT CARD OR ADVANCE PAYMENTS. 

RETURN

HEARTMIND ALLOWS CUSTOMERS TO RETURN ANY PURCHASED ITEMS UP TO 14 DAYS AFTER THEY WERE DELIVERED. CUSTOMERS DO NOT HAVE TO SPECIFY A REASON FOR RETURNING THEIR ITEMS AND WILL NOT HAVE TO PAY A FINE. HOWEVER, IT IS IMPORTANT THAT THE ITEMS ARE COMPLETE AND UNUSED. ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL AND UNDAMAGED PACKING. DAMAGED OR USED ITEMS WILL NOT BE ELIGIBLE FOR EXCHANGE OR REFUND. HEARTMIND’S RETURN POLICY GIVES CUSTOMER TWO OPTIONS TO CHOOSE FROM: - A VOUCHER WHICH IS VALID FOR THE DURATION OF 1 YEAR AND CAN BE USED FOR A NEW PURCHASE IN THE WEBSHOP OF HEARTMIND. - A REFUND OF THE PURCHASE AMOUNT. WHEN RETURNING AN ITEM, YOU WILL NEED TO USE A RETURN NUMBER. YOU CAN REQUEST YOUR RETURN NUMBER ON OUR WEBSITE. PLEASE NOTE THAT (GIFT) VOUCHERS CANNOT BE RETURNED. IF YOU WISH TO RETURN AN ITEM, PLEASE FOLLOW THE FOLLOWING STEPS THAT WILL HELP US TO PROCESS YOUR REFUND AS SMOOTHLY AS POSSIBLE. 

1. GO TO OUR WEBSITE AND INDICATE THAT YOU WOULD LIKE TO RETURN AN ITEM. 
2. YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR REQUEST. 
3. SHIPMENT INSTRUCTIONS WILL BE SEND TO YOU VIA EMAIL. 
4. AFTER RECEIPT OF THE RETURNED ITEM, HEARTMIND WILL EMAIL YOU A CONFIRMATION. 
5. HEARTMIND WILL SEND YOU A VOUCHER OR ALTERNATIVELY REFUND THE PURCHASE AMOUNT WITHIN 10 DAYS, DEPENDING ON YOUR PREFERENCE. RETURNING ITEMS WITHIN BELGIUM IS FREE OF CHARGE AND IN ACCORDANCE WITH THE CONDITIONS SPECIFIED IN THE CONFIRMATION EMAIL. THE COSTS OF RETURNING ITEMS OUTSIDE BELGIUM WILL BE PAID BY THE CUSTOMER. 

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