Return policy

Isn't the item exactly what you had in mind? A pity, but that can happen! You have a period of 14 calendar days to revoke the agreement and to inform us that you will return the item. As a customer, you are not responsible for the costs of the return shipment except for sale items. When you return a sale item, €4,00 will be automatically deducted from your refund as a return fee. We will refund your order within 14 workdays. Without proof of shipment with a Track & Trace code lost returns will not be reimbursed.

What are the conditions?
Keep the articles in original condition and / or packaging including tag. If the item you return is damaged or the packaging is missing, we can hold you liable for the impairment that the property has undergone as a result and claim compensation for this that is proportional to this impairment.

How does it work?
Just visit the following link and follow the steps: https://heartmind.shipping-portal.com/rp/

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